Privacy Policy

This Privacy Policy describes how ReelAxis LLC ("ReelAxis," "we," "us," or "our"), operating sympl.website, collects, uses, and protects your personal information when you visit our website or use our services. By using sympl.website, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us through our lead request form and client intake form, including:

• First name
• Business name
• Email address
• Phone number (optional)
• Business type / industry

We do not collect payment information directly. All payment processing is handled by Stripe (see Section 5).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To build your free preview site — your business name, type, and details are used to create a personalized website preview.
• To contact you about our services — we may reach out by email or phone to discuss your preview, answer questions, or follow up on your request.
• To send invoices and process payments — your email is used to send payment links and receipts via Stripe.
• To provide hosting and support — if you become a client, we retain your contact info to manage your hosting account and provide ongoing support.

3. We Do Not Sell Your Data

4. Cookies

sympl.website uses minimal cookies. We do not use advertising cookies, tracking pixels, or behavioral analytics.

The only cookies present on this site are performance cookies set by Cloudflare, our hosting and content delivery network (CDN) provider. These cookies are used for security, performance optimization, and bot detection — not for advertising or cross-site tracking.

You may disable cookies in your browser settings. Disabling cookies will not impact your ability to use this website.

5. Third-Party Services

We work with the following third-party services, each of which has its own privacy policy:

• Stripe — payment processing. When you pay for our services, you are submitting payment information directly to Stripe. We never see or store your card details. See stripe.com/privacy.
• Google Fonts — we use the Inter typeface loaded from Google's servers. This may result in a network request to Google. See Google's Privacy Policy.
• Cloudflare — our hosting infrastructure and CDN. Cloudflare may process IP addresses and request metadata to provide security and performance. See cloudflare.com/privacypolicy.

6. Data Retention

We retain your contact information for as long as you are an active client. If you are not a client (e.g., you submitted the lead form but did not proceed), we may retain your information for up to 12 months for follow-up purposes.

You may request deletion of your data at any time by contacting us at hello@sympl.website. We will honor deletion requests within 30 days.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. Our infrastructure is hosted on a secure VPS behind Cloudflare with TLS encryption enforced on all connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights regarding your personal information:

• Right to Know — you may request a copy of the personal information we have collected about you, the categories of sources, and the purposes for which it is used.
• Right to Delete — you may request that we delete the personal information we hold about you, subject to certain exceptions.
• Right to Opt Out of Sale — we do not sell personal information, so there is nothing to opt out of. However, you may contact us to confirm this at any time.
• Right to Non-Discrimination — we will not discriminate against you for exercising any CCPA rights.

To exercise any of these rights, contact us at hello@sympl.website. We will respond within 45 days as required by law.

9. Children's Privacy

Our services are intended for business owners and adults 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of sympl.website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: hello@sympl.website
• Company: ReelAxis LLC
• Location: San Diego, California